Other Client Protection Initiatives by the Cambodia Microfinance Association

Other Client Protection Initiatives

1. Regional Workshop on Strengthening Capacity for the Betterment of Effective Branch Performance Management with Sustainability, Ethics and Professionalism

Initiated by the Cambodia Microfinance Association in 2022. This workshop targeted the managements level in the branch including district level branch manager, Provincial/regional level branch manager, and other branch managements levels. It has been conducted 6 times in the whole Cambodia. The objectives of this regional workshop are:

• Strengthen the capacity and qualifications within the framework of the branch manager
  
• Provide opportunities for branch managers to learn about codes and regulations related to operations, Finance and Consumer Protection; and
  
• Provide a platform to share knowledge, experience, challenges, solutions, and construction network of communication between the branch manager, Cambodia Microfinance Association and the regulator
  

The key main topics to promote responsible lending are: Professional and ethical credit recovery, Improving the quality of responsible and ethical financial services, Responsible lending mechanism including the Codes of Conduct and the Lending Guideline.

2. Capacity Building of Loan Officiers Through Responsible Credit Training of the Institution of Banking and Finance

The objective To  provide individual ???  with the focuses of ethical principles and consumer protection which are the key to the sustainable financing and financial inclusion for their individual BFI specifically and for the Cambodian banking industry as the whole. It has been mandatory by the National Bank of Cambodia for all BFIs in Cambodia to send credit related staff including Branch Managers, Staff who originate, administrate, approve, monitor, and collect loan to join this course.

The main course outline are:

1. Examine Banking History and its Roles in the Society
2. Evaluate the Legal and Regulatory Frameworks in Responsible Lending
   
3. Application of Ethical Principles and Environmental, Social, and Governance (ESG) Principles
   
4. Conduct Responsible Lending
   

For more details please check the following link:

Link Document of Responsible Lending Program-IBF

3. Introducing the Responsible Lending Certification by the Institute of Banking and Finance. What is Responsible Lending, and who are the trainers? Find out more in our video

Link Video