Mr. Sok Voeun, Chairman of the Cambodia Microfinance Association (CMA), led CMA Board Members and senior management in a courtesy meeting with H.E. Koeut Rith, Deputy Prime Minister and Minister of the Ministry of Justice and Chairman of the National Authority for Alternative Dispute Resolution (NADRC), at the Ministry of Justice on 18 September 2026.
The meeting focused on matters related to cases involving banks and microfinance institutions currently undergoing court proceedings, as well as strengthening cooperation between the NADRC and the two associations. Mr. Sok Voeun shared an overview of Cambodia’s microfinance sector and CMA’s efforts to address customer complaints and disputes, particularly initiatives to strengthen consumer protection. He also expressed appreciation to the Ministry of Justice for establishing the out-of-court dispute resolution mechanism to help address disputes between customers and financial institutions.
H.E. the Deputy Prime Minister expressed his appreciation for the financial sector’s efforts to address customer concerns and encouraged continued efforts to strengthen consumer protection and make broader use of existing dispute resolution mechanisms to ensure complaints and disputes are addressed effectively, transparently, and promptly. The meeting was also attended by representatives from the Ministry of Justice, NADRC, the Association of Banks in Cambodia, and the Financial Consumer Protection Center (FCPC).
